Friday, October 20, 2017

STREET-LEVEL BUREAUCRATS

Bernardo Zacka, When the State Meets the Street: Public Service and Moral Agency (Cambridge, Massachusetts, & London, England: Belknap/Harvard U. Press, 2017) (From the book jacket: "When the State Meets the Street probes the complex moral lives of street-level bureaucrats: the frontline social and welfare workers, police officers, and educators who represent government's human face to ordinary citizens. Too often dismissed as soulless operators, these workers wield a significant margin of discretion and make decisions that profoundly affect people's lives. Combining insights from political theory with his own ethnographic fieldwork as a receptionist in an urban antipoverty agency, Bernard Zacka shows us firsthand the predicament in which these public servants are entangled.").